Help and support

First verified vendor

Create a workspace, choose a starting requirement set, add a vendor, and send the upload link. The vendor or broker uploads without an account. DueFiles extracts the ACORD 25, checks endorsements against the requirement set, and sends low-confidence files to Review.

• Pending means no one has confirmed a pass. It is not compliant.
• Gaps name the missing form or the short limit. Fix the packet.
• Reminders go to vendor and broker on a 60/30/15/7 cadence and stop when the vendor is compliant.

Email intake

Each workspace has an inbound address. Forward a broker email with the PDF attached, and the attachment lands on the matching vendor. Pro workspaces can also send reviewed status updates to Zapier or another connected system.

Talk to a person

Email support@duefiles.com with your workspace name, the task you were completing, and what happened. Remove certificate numbers, policy numbers, and other sensitive details from screenshots.