Support
FAQ
How DueFiles works, what it costs, and how it sits next to a PMS.
What does DueFiles actually check?
Limits, named entities, dates, and the endorsement forms that back Additional Insured, Waiver of Subrogation, and Primary and Non-Contributory wording. CG 20 10 and CG 20 37 are separate rules. A ticked checkbox without the form is a gap.
How is this different from storing COIs in AppFolio or Buildium?
Those systems keep the file and often the expiration date. DueFiles checks CG 20 10 and CG 20 37 as separate requirements and flags a $500,000 workers’ compensation limit against a $1,000,000 requirement. Import the vendor roster by CSV, then return reviewed status to the teams that need it.
Will vendors actually upload?
The link does not require an account. A vendor can send it to the broker who issues the certificate. After upload, the portal lists what is still missing so the broker can send the right document.
Do you meter extraction?
No. Plans are priced on vendor band and verification depth, not on how many times a PDF is read.
What does a plan include?
Free covers 10 vendors. Starter adds configurable requirement sets and CSV roster tools. Pro adds endorsement review, W-9, license, and bond collection, connected status updates, exception history, and compliance reports. Business adds property and entity mapping, advanced reports, roles, workflow controls, and retention controls. Enterprise adds API access, advanced identity, security controls, custom limits, and implementation support. Current prices are on /pricing.
Is there a credit card on the free plan?
No. Start with 10 vendors. Upgrade when the roster needs it.
Where do the legal limits live?
The Terms of Service, DPA, and product disclaimers cover professional limits, liability, and data processing. Your team approves the hiring, payment, and coverage decisions that matter.