Vendor and broker help
Submission-link access, requested documents, replacement packets, and questions about an organization’s request.
support@duefiles.comTell us how your vendor program runs.
Share the roster, requirements, handoffs, review decisions, renewal work, and systems that shape your operation. DueFiles will use that context to focus the sales or Enterprise conversation on the outcome you need.
Sales and Enterprise
Start with the operating outcome.
The strongest evaluation begins with the decision your teams need and the work required to reach it. Tell us where the current process loses context, delays vendors, or makes portfolio status hard to explain.
Bring these five parts of the program
- 01The number and types of vendors in scope
- 02The people who set requirements, review evidence, and use status
- 03How vendors and brokers submit today
- 04The properties, projects, events, or entities that change the rule
- 05The identity, systems, procurement, security, and contract requirements involved
Enterprise evaluation
Map the program beyond vendor volume.
Enterprise evaluations cover complex portfolio structure, advanced identity, connected systems, procurement, tailored security requirements, retention requirements, implementation, and contractual controls. Include the decision owners and evaluation requirements in the first message.
Direct channels
Reach the team that owns the next action.
Sales leads the buying conversation. Product support, vendor submission help, security, privacy, legal, and accessibility follow dedicated paths so each request arrives with the context it needs.
Sales and Enterprise
Vendor program design, plans, implementation, integrations, procurement, and Enterprise scope.
sales@duefiles.comProduct support
Account access, workspace behavior, submissions, review workflows, exports, and product questions.
support@duefiles.comSecurity
Security reviews, architecture questions, suspected incidents, and responsible vulnerability disclosure.
security@duefiles.comPrivacy
Privacy rights, data handling, deletion questions, data processing, and privacy notice requests.
privacy@duefiles.comLegal
Terms, customer agreements, legal notices, intellectual property, and authorized legal correspondence.
legal@duefiles.comAccessibility
Accessibility barriers, alternative formats, product evaluations, and candidate accommodations.
accessibility@duefiles.comFor a productive evaluation
Describe the decision and the handoffs.
A useful sales or implementation message includes the organization, vendor population, program owners, collection process, lines of coverage, endorsement rules, review roles, renewal cadence, reporting needs, connected systems, and procurement requirements. Use representative descriptions instead of live vendor files in the introductory message.
For effective support
Share the task, not the sensitive record.
Include the workspace organization, affected workflow, expected result, actual result, approximate time, and a screenshot with sensitive fields removed. Vendors and brokers must use the scoped submission link from the requesting organization for insurance documents. Account access problems belong with product support, not a new workspace registration.
Special handling
Use the complete path for formal requests.
Use the dedicated page before sending a report or formal request.
Vulnerability reports
Follow the responsible research and safe-harbor rules before testing or disclosing an issue.
Privacy requests
For workspace data, use the rights process and identify the customer organization.
Accessibility barriers
Include the page, task, barrier, browser, and assistive technology used.
Career inquiries
Apply only through an active role published on the DueFiles Careers page.
Formal notices under a customer agreement must use the delivery method stated in that agreement. Public email addresses do not replace a contracted notice process.
Contact questions
Send the right context the first time.
What should a sales message include?+
Include the vendor roster, program owners, current collection and review process, primary operating problem, entity or portfolio structure, and the systems or procurement requirements involved.
Where should a vendor or broker send insurance documents?+
Use the assigned submission link from the requesting organization. That path connects the packet to the correct vendor record. Contact support for access or submission-link questions.
How do we begin an Enterprise security review?+
Email security@duefiles.com with the organization, deployment scope, data categories, required evidence, and procurement context. Include the sales contact when the review is part of an active evaluation.
Where do account and product questions go?+
Send workspace access, product behavior, import, review, export, and reminder questions to support@duefiles.com with the affected task and expected result.
Can the contact form accept a live COI?+
No. Live insurance documents belong in the scoped vendor submission flow issued by the requesting organization. Use representative program details for sales and support messages.